Safety First: Navigating New Standards and Protocols

Safety is the bedrock of every aquatic facility. As our industry evolves, so do the standards and protocols that protect our guests and staff. This month’s column dives into the latest updates on safety standards, lifeguard training requirements, and risk management strategies—plus actionable steps for organizations to keep their teams informed, prepared, and empowered.

The Evolving Landscape of Aquatic Safety

Over the past few years, the aquatics industry has seen significant changes in safety standards and best practices. These updates are shaped by new research, lessons learned from incidents, technological advancements, and shifting public health realities.

Key Drivers of Change

• Drowning Prevention Research: Organizations like the CDC, WHO, and the American Red Cross regularly release updated guidance based on the latest data.

• Emerging Technology: Innovations in surveillance, water quality monitoring, and communication tools are influencing protocols.

• Public Health Events: The COVID-19 pandemic triggered new cleaning, ventilation, and emergency response standards that are becoming part of routine risk management.

Lifeguard Training: Raising the Bar

Lifeguard certification organizations worldwide have updated their curricula to reflect new realities. Here’s what’s new and how you can ensure your staff is prepared:

1. Blended and Virtual Learning

Many certifying bodies now offer blended (online and in-person) learning modules. This expands access and allows for more flexible scheduling.

Action Step:

• Encourage staff to embrace online learning and provide designated time and space at your facility for in-water training and course completion.

2. Enhanced In-Water Scenario Training

Focus is shifting toward high-frequency, realistic in-water scenarios—such as rapid recognition drills, spinal injury management, and team-based rescues.

Action Step:

• Schedule regular, unannounced mock drills during open hours to test readiness.

• Debrief after each drill and invite staff input for improvement.

3. Emphasis on Soft Skills and Communication

Lifeguards are now expected to be skilled communicators—capable of issuing clear instructions, de-escalating tense situations, and leading emergency responses.

Action Step:

• Incorporate customer service and communication workshops into your ongoing training calendar.

4. Mental Health and Burnout Prevention

Awareness of lifeguard stress and mental health is rising, with training modules now including resilience, self-care, and peer support.

Action Step:

• Provide resources for mental health support and hold open discussions about stressors and coping strategies.

• Get involved with groups such as ILCIRA.

New and Updated Safety Standards

1. Surveillance Technology

AI-powered cameras, underwater motion detectors, and wristband tracking are supplementing human surveillance. While these tools don’t replace lifeguards, they can serve as critical backups.

Action Step:

• Review the latest technology with your team and provide hands-on training before implementation.

2. Water Quality and Air Quality Protocols

Updates to CDC’s Model Aquatic Health Code (MAHC) and similar regulations worldwide stress the importance of real-time water quality monitoring and improved ventilation to reduce disease transmission.

Action Step:

• Assign daily checks and log reviews for water and air quality. Use digital monitors where possible.

• Train staff to recognize signs of poor air or water quality and respond appropriately.

3. Emergency Action Plans (EAPs)

EAPs must be living documents, updated at least annually and practiced frequently. New guidelines encourage the inclusion of scenarios such as active threats, chemical spills, and severe weather.

Action Step:

• Update your EAP with input from all staff levels. Run regular, scenario-based drills and rotate team members through different roles.

4. Inclusive Safety Practices

Facilities are expected to be accessible and safe for patrons of all abilities. Universal design, adaptive equipment, and staff training in inclusive rescue techniques are increasingly required.

Action Step:

• Audit your facility for accessibility and provide adaptive rescue training for your team.

Risk Management: Strategies for a Proactive Culture

A robust risk management strategy integrates prevention, training, and continuous improvement.

1. Risk Assessments and Audits

Regular risk assessments—both internal and by third parties—identify facility vulnerabilities, from slippery surfaces to emergency equipment readiness.

Action Step:

• Schedule quarterly walk-throughs and encourage staff to report hazards immediately.

2. Incident Reporting and Review

Prompt, thorough incident documentation helps track patterns and implement corrective measures.

Action Step:

• Train all staff on proper documentation and review procedures. Use incident reports as learning opportunities during team meetings.

3. Staff Empowerment

Empower every team member to act when they see a potential risk—whether that means closing a pool, stopping an activity, or calling for backup.

Action Step:

• Foster a culture where safety concerns are welcomed and addressed without fear of blame.

4. Continuous Professional Development

Ongoing learning is essential. Encourage staff to pursue advanced certifications and participate in industry webinars and conferences.

Action Step:

• Offer incentives for advanced training and share key takeaways from professional events with the whole team.

Training Your Team: Making Safety a Daily Habit

Safety training isn’t a one-and-done task. Here’s how to make it an ongoing part of your facility culture:

• Daily Safety Huddles: Start each shift with a brief meeting to discuss hazards, reminders, and recent incidents.

• Monthly Safety Themes: Focus each month on a different safety topic—such as first aid, water chemistry, or emergency communication. Incorporate quizzes or small group activities.

• Peer-to-Peer Training: Rotate staff through cross-training roles, allowing everyone to experience lifeguarding, front desk, and maintenance perspectives.

• Recognition and Feedback: Celebrate quick thinking and safe behaviors. Use positive feedback to reinforce standards.

Final Thoughts

Navigating new safety standards and protocols is a shared responsibility. By staying current, investing in ongoing training, and empowering your team, you lay the foundation for a safe, welcoming aquatic environment. Make safety a daily conversation—not just a checklist item—and your facility will be ready to meet whatever challenges the future brings.

Until next month, lead with vigilance and never stop learning.

About the Author

Juliene Hefter, MSOLQ, AqP, AFOI, is the Executive Director of the Association of Aquatic Professionals and a leader with over 40 years of experience in the field. You can connect with Juliene at juliene@aquaticpros.org.

Are you interested in submitting a blog post? Reach out to Kirsten at kirsten@aquaticpros.org to share your idea and learn more about the AOAP Blog.