AOAP Policies
The Association of Aquatic Professionals is committed to transparency and professional excellence. This page summarizes our key policies regarding privacy, memberships, refunds, digital products and fulfillment, advertising, article/blog submissions, learner records, terms and conditions, complaints, anti-discrimination, and disclosures.
Association of Aquatic Professionals
Goodyear, AZ; Colorado Springs, CO; California; Green Bay, WI, USA; Liberty Hill, TX
Mailing Address:
AOAP, 7160 Ashley Dr, Colorado Springs, CO 80922
Customer Service: Please use our contact form or email info@aquaticpros.org
Policy Categories
Memberships & Registrations
Articles & Advertising
Digital Products & Fulfillment
Terms & Complaints
Privacy & Learner Records
Anti-Discrimination & Disclosures
Refund Policy
Memberships
The Association of Aquatic Professionals does not provide refunds for memberships. Memberships are non-transferable and remain active until the end of the term. Membership grants access to exclusive resources and discounts.
Conference Registrations
Conference registration cancellations must be received in writing. Full refunds, minus a processing fee, are available until 60 days prior to the event. After that deadline, registrations may be transferred to another individual but are no longer refundable.
Digital Products
All sales of digital products, including educational downloads and online course access, are final and non-refundable. Please ensure your system meets requirements before purchase.
Nonrefundable Nature
Due to the immediate access provided for digital materials and the administrative commitments of memberships and event planning, the Association maintains a strict non-refundable policy except where explicitly stated for conference registrations within the specified window.
Contact Us
For refund inquiries, please email info@aquaticpros.org with your transaction details.
Digital Products Fulfillment and Shipping Policy
Effective Date: 3/1/25
Digital products are delivered instantly via email or through the LearnUpon portal. Physical items, if applicable, are shipped within 5-7 business days via standard carriers. For course downloads and learning modules, please visit the AOAP LearnUpon Store: https://aquaticpros.learnupon.com/store
Article/Blog Submission Policy
Review
All submissions are subject to editorial review and approval by the AOAP team. We reserve the right to edit for clarity, length, and style.
Educational Nature
Submissions must be primarily educational in nature. Content should provide value to aquatic professionals and the broader community.
Author Credit
Authors will receive full credit for their work. Please provide a short bio and headshot with your submission.
What will not be accepted:
- Content that is purely promotional or advertorial.
- Work that violates copyright or intellectual property rights.
- Inaccurate or misleading information.
- Content containing offensive or inappropriate language.
PAID ADVERTISING
Review
AOAP REQUIRES REVIEW OF ALL PAID ADVERTISING MATERIALS PRIOR TO PUBLICATION. WE RESERVE THE RIGHT TO REJECT ANY ADVERTISING THAT DOES NOT ALIGN WITH OUR MISSION OR STANDARDS.
Paid Advertising
ALL ADVERTISEMENTS MUST BE CLEARLY LABELED AS SUCH. ADVERTISERS ARE RESPONSIBLE FOR ENSURING THE ACCURACY OF THEIR CLAIMS AND COMPLIANCE WITH ALL APPLICABLE LAWS AND REGULATIONS.
Privacy Policy
Effective Date: 3/1/25
The Association of Aquatic Professionals (AOAP) respects your privacy. We collect personal information such as name, email, and payment details only when voluntarily provided. This information is used to manage memberships, provide services, and communicate organizational updates. We do not sell or share your personal data with third parties for marketing purposes. We implement industry-standard security measures to protect your information of unauthorized access.
Privacy of Learner Records
Updated 9/18/2025
- Learner records are maintained in a secure digital environment.
- Access is restricted to authorized personnel who require it for administrative or educational purposes.
- Records will not be released to any third party without written consent from the learner, except as required by law.
- AOAP ensures the integrity and accuracy of all educational records through regular audits.
Learners may request a copy of their records by contacting AOAP in writing.
Terms and Conditions
Effective Date: 3/1/25
Welcome to the AOAP website. By accessing and using this site, you agree to comply with and be bound by the following terms and conditions. All content on this site is the property of AOAP and may not be used without permission. We reserve the right to modify these terms at any time. Your continued use of the site constitutes acceptance of the updated terms.
Thank you for being a part of our community. For additional resources, please visit our LearnUpon Store: https://aquaticpros.learnupon.com/store
Complaint Policy
Purpose: To provide a structured process for addressing and resolving complaints from members, learners, or partners.
- Complaints must be submitted in writing to info@aquaticpros.org.
- All complaints will be acknowledged within 5 business days.
- An investigation will be conducted by relevant department heads.
- Final decisions will be communicated to the complainant within 30 days.
- If unsatisfied, the complainant may request a secondary review by the Board.
- All records of complaints and resolutions will be kept on file for organizational improvement.
Anti-Discrimination Policy
Purpose: To maintain an environment free from discrimination and harassment.
AOAP does not discriminate on the basis of race, color, national origin, religion, gender identity, sexual orientation, disability, or age in any of its programs or activities. We are committed to fostering an inclusive environment for all aquatic professionals. Any reported instances of discrimination will be investigated immediately and handled with the utmost seriousness.
Disclosure Policy
Purpose: To ensure transparency regarding organizational affiliations and interests.
- Individual speakers and contributors must disclose any financial or personal interests related to their presentations or articles.
- AOAP will disclose any corporate sponsorships or partnerships that may influence its educational content.
If you have questions regarding these disclosures, please contact AOAP.
Frequently Asked Questions on Policies
Can I get a refund on my AOAP membership?
AOAP memberships are non-refundable and non-transferable. For any questions or specific status inquiries, please contact our team at info@aquaticpros.org.
Can I transfer my conference registration to someone else?
Yes. While registrations are non-refundable, they are transferable. Please note that member-rate registrations require the replacement attendee to be a current member; otherwise, a $100 non-member fee will apply.
Do you offer refunds on digital products or online courses?
All digital products and online course enrollments are final sale and non-refundable. If you encounter any issues accessing your purchased materials, please reach out to us at info@aquaticpros.org.
How do I submit an article or blog to AOAP?
Submissions must be purely educational and non-promotional. Each article is reviewed by our committee, and AOAP reserves the right to decline any submission that does not meet our organizational standards or mission.
How can I file a complaint or report a concern?
All complaints must be submitted in writing via our website contact form or email to info@aquaticpros.org. We will acknowledge receipt of your concern within 5 business days.